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Dispensing Valve Accessories


Troubleshooting
Please select the link below to view troubleshooting information for a specific IVEK product:

Digifeeder
Problem Probable Cause Possible Solution
No power, nothing works. AC power may be absent or inadequate. Unit not plugged in. Ensure AC power cord is plugged into a properly grounded three-prong outlet capable of supplying the voltage listed in the Title Page section of this manual.
  Fuse is blown. Unplug main power cord from outlet. Remove fuse from rear panel fuse holder. Test fuse. Install good fuse in rear panel fuse holder.
  AC Circuit Breaker is tripped. Check or reset breaker for AC power receptacle.
Power is on, motor spindle fails to rotate, and motor is silent. A bad motor cable connection could cause this problem. Turn off controller module power. Disconnect motor cable from motor and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways are aligned and that the connectors are locked into place. Turn on controller module power and try again.
  A motor malfunction could cause this problem. Turn off controller module power. Should you have a spare motor, try swapping motors. Turn on controller module power and try again.
  A motor cable malfunction could cause this problem. Turn off controller module power. Should you have a spare motor cable, try swapping motor cables. Turn on controller module power and try again.
  Improper current input could cause this problem, if using Auto Mode. Switch to Manual Mode and try again.
  Slope Multiplier Thumbwheel setting could cause this problem. Ensure the Slope Multiplier Thumbwheel is set to 010 or greater.
Power is on, motor spindle fails to rotate or rotates slower than it should and motor makes a sound that fluctuates. A pump module or motor malfunction could cause this problem. Turn off controller module power. Remove pump module from motor. Turn on controller module power and try again. If motor runs without the pump, then clean the pump module.
  Low line Voltage Measure line voltage, correct if required.
If none of the above solves solves the problem, contact IVEK technical support for assistance.
Digispense 10
Problem Probable Cause Possible Solution
No power, nothing works. AC power may be absent or inadequate. Unit not plugged in. Ensure AC power cord is plugged into a properly grounded three-prong outlet capable of supplying the voltage listed in the Title Page section of this manual.
  Fuse is blown. Unplug main power cord from outlet. Remove fuse from rear panel fuse holder. Test fuse. Install good fuse in rear panel fuse holder.
  AC Circuit Breaker is tripped. Check or reset breaker for AC power receptacle.
Power is on, motor spindle fails to rotate, and motor is silent. A bad motor cable connection could cause this problem. Turn off controller module power. Disconnect motor cable from motor and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways are aligned and that the connectors are locked into place. Turn on controller module power and try again.
  A motor malfunction could cause this problem. Turn off controller module power. Should you have a spare motor, try swapping motors. Turn on controller module power and try again.
  A motor cable malfunction could cause this problem Turn off controller module power. Should you have a spare motor cable, try swapping motor cables. Turn on controller module power and try again.
  Possible remote trigger problem. Remove remote triggering device and try again.
Power is on, motor spindle fails to rotate or rotates slower than it should and motor makes a sound that fluctuates. A pump module or motor malfunction could cause this problem. Turn off controller module power. Remove pump module from motor. Turn on controller module power and try again. If motor runs without the pump, then clean the pump module.
  Low line Voltage Measure line voltage, correct if required.
  The Volume Strokes push-wheel is set to 000". Change the setting to a value other than 000".
  The Rate pushwheel is set to 000". Change the setting to 250".
If none of the above solves solves the problem, contact IVEK technical support for assistance.
Digispense 10-7
Problem Probable Cause Possible Solution
No power, nothing works. AC power may be absent or inadequate. Unit not plugged in. Ensure AC power cord is plugged into a properly grounded three-prong outlet capable of supplying the voltage listed in the Title Page section of this manual.
  Fuse is blown. Unplug main power cord from outlet. Remove fuse from rear panel fuse holder. Test fuse. Install good fuse in rear panel fuse holder.
  AC Circuit Breaker is tripped. Check or reset breaker for AC power receptacle.
Power is on, motor spindle fails to rotate, and motor is silent. A bad motor cable connection could cause this problem. Turn off controller module power. Disconnect motor cable from motor and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways are aligned and that the connectors are locked into place. Turn on controller module power and try again.
  A motor malfunction could cause this problem. Turn off controller module power. Should you have a spare motor, try swapping motors. Turn on controller module power and try again. see note below in reference to Drawback Mode
  A motor cable malfunction could cause this problem. Turn off controller module power. Should you have a spare motor cable, try swapping motor cables. Turn on controller module power and try again.
Power is on, motor spindle fails to rotate or rotates slower than it should and motor makes a sound that fluctuates. Possible remote trigger problem. Remove remote triggering device and try again.
  A pump module or motor malfunction could cause this problem. Turn off controller module power. Remove pump module from motor. Turn on controller module power and try again. If motor runs without the pump, then clean the pump module.
  Low line Voltage Measure line voltage, correct if required.
  The Volume Strokes push-wheel is set to 000". Change the setting to a value other than 000".
  The Rate pushwheel is set to 000". Change the setting to 250".
NOTE: If using Drawback Mode, then the drawback rate must have at least 1".
If none of the above solves solves the problem, contact IVEK technical support for assistance.
Digispense 700
Problem Probable Cause Possible Solution
No power, nothing works. AC power may be absent or inadequate. Unit not plugged in. Ensure AC power cord is plugged into a properly grounded three-prong outlet capable of supplying the voltage listed in the Title Page section of this manual.
  Fuse is blown. Unplug main power cord from outlet. Remove fuse from rear panel fuse holder. Test fuse. Install good fuse in rear panel fuse holder.
  AC Circuit Breaker is tripped. Check or reset breaker for AC power receptacle.
Power is on, motor spindle fails to rotate, and motor is silent. AC Circuit Breaker is tripped. Check or reset breaker for AC power receptacle.
  A bad motor cable connection could cause this problem. Turn off controller module power. Disconnect motor cable from motor and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways are aligned and that the connectors are locked into place. Turn on controller module power and try again.
  A motor malfunction could cause this problem. Turn off controller module power. Should you have a spare motor, try swapping motors. Turn on controller module power and try again.
  A motor cable malfunction could cause this problem. Turn off controller module power. Should you have a spare motor cable, try swapping motor cables. Turn on controller module power and try again.
Power is on, motor spindle fails to rotate or rotates slower than it should and motor makes a sound that fluctuates. A pump module or motor malfunction could cause this problem. Turn off controller module power. Remove pump module from motor. Turn on controller module power and try again. If motor runs without the pump, then clean the pump module.
  A bad motor cable connection could cause this problem. Turn off controller module power. Disconnect motor cable from motor and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways are aligned and that the connectors are locked into place. Turn on controller module power and try again.
  Low line Voltage Measure line voltage, correct if required.
  The Volume Strokes push-wheel is set to 000". Change the setting to a value other than 000".
  The Rate pushwheel is set to 000". Change the setting to 250".
Motor Fails to pull fluid back when in Drawback Mode. Motor actually not running in reverse. Increase Volume Thumbwheel to 1 or more. Be certain Drawback switch is in Drawback position.
If none of the above solves solves the problem, contact IVEK technical support for assistance.
Digispense 800
Problem Probable Cause Possible Solution
No power, nothing works. AC power may be absent or inadequate. Unit not plugged in. Ensure AC power cord is plugged into a properly grounded three-prong outlet capable of supplying the voltage listed in the Title Page section of this manual.
  Fuse is blown. Unplug main power cord from outlet. Remove fuse from rear panel fuse holder. Test fuse. Install good fuse in rear panel fuse holder.
  AC Circuit Breaker is tripped. Check or reset breaker for AC power receptacle.
Power is on, motor spindle fails to rotate, and motor is silent. AC Circuit Breaker is tripped. Check or reset breaker for AC power receptacle.
  A bad motor cable connection could cause this problem. Turn off controller module power. Disconnect motor cable from motor and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways are aligned and that the connectors are locked into place. Turn on controller module power and try again.
  A motor malfunction could cause this problem. Turn off controller module power. Should you have a spare motor, try swapping motors. Turn on controller module power and try again.
  A motor cable malfunction could cause this problem. Turn off controller module power. Should you have a spare motor cable, try swapping motor cables. Turn on controller module power and try again.
Power is on, motor spindle fails to rotate or rotates slower than it should and motor makes a sound that fluctuates. A pump module or motor malfunction could cause this problem. Turn off controller module power. Remove pump module from motor. Turn on controller module power and try again. If motor runs without the pump, then clean the pump module.
  A bad motor cable connection could cause this problem. Turn off controller module power. Disconnect motor cable from motor and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways are aligned and that the connectors are locked into place. Turn on controller module power and try again.
  Low line Voltage Measure line voltage, correct if required.
  The Volume Strokes push-wheel is set to 000". Change the setting to a value other than 000".
  The Rate pushwheel is set to 000". Change the setting to 250".
If none of the above solves solves the problem, contact IVEK technical support for assistance.
Digispense 3009
Problem Probable Cause

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Print out this Information

Possible Solution             

No power, nothing works. AC power may be absent or inadequate. Unit not plugged in. Ensure AC power cord is plugged into a properly grounded three-prong outlet capable of supplying 115/120 volts, 60Hz, rated at 5.0 amps.
  Fuse is blown. Unplug main power cord from outlet. Remove fuse from rear panel fuse holder. Test fuse conductivity. Install good fuse in rear panel fuse holder.
  Supply Breaker is tripped. Check or reset breaker at panel.
Power is on, controller accepts trigger, motor spindle fails to rotate and motor makes a sound that fluctuates in tone.
* This condition does not harm
the system.		 A pump module or motor
malfunction can cause this
problem.

Turn off controller power. Remove pump module from motor/base module. Turn on controller and try again.

If the motor operates correctly, the pump may need to be cleaned or serviced.
Power is on, controller accepts
a trigger, (START indicator
illuminates, STOP indicator
does not), motor spindle fails to rotate, and motor is silent.		 A motor malfunction could cause this problem. Turn off controller power. Check to ensure motor/base module is properly connected to controller. Turn on controller and try again. If the motor operates incorrectly, servicing may be necessary to the
motor or the controller. Return complete controller, motor/base and pump modules to IVEK Corporation for repair.
Controller power on and operational, but will not actuate pump motor. A motor cable malfunction could cause this problem. Turn off controller module power. Should you have a spare motor cable, try swapping motor cables. Turn on controller module power and try again.
Power is on, motor spindle fails to rotate or rotates slower than it should and motor makes a sound that fluctuates. I/O Cable Check the cable connection between the Controller Module and motor/base module. Inspect and repair faulty cable.
The XXXX function button is not visible. Permission level - confirm
level on SETUP A screen.		 Change permission to a higher level.
  Configurable Input 2 - Confirm current configuration on
SETUP B screen.		 Apply signal to LOGIC I/O input 2 or change function of Input 2.
  Inhibited by Serial Interface - Confirm current Lock Front Panel configuration using the 'k1' command. Change value of 'k1' command.
Power is on, Controller Module accepts a trigger, arrow pushbuttons do not function. Permission level is Operator - Confirm level in Setup A screen. Change permission level to Supervisor. In Setup A screen, press Change Permission key, type in password, press enter.
If none of the above solves solves the problem, contact IVEK technical support for assistance.

OX
Problem Probable Cause Possible Solution
No power, nothing works. AC power may be absent or inadequate. Unit not plugged in. Ensure AC power cord is plugged into a properly grounded three-prong outlet capable of supplying the voltage listed in the Title Page section of this manual.
  Fuse is blown. Unplug main power cord from outlet. Remove fuse from rear panel fuse holder. Test fuse. Install good fuse in rear panel fuse holder.
  AC Circuit Breaker is tripped. Check or reset breaker for AC power receptacle.
Power is on, motor spindle fails to rotate, and motor is silent. AC Circuit Breaker is tripped. Check or reset breaker for AC power receptacle.
  A bad motor cable connection could cause this problem. Turn off controller module power. Disconnect motor cable from motor and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways are aligned and that the connectors are locked into place. Turn on controller module power and try again.
  A motor malfunction could cause this problem. Turn off controller module power. Should you have a spare motor, try swapping motors. Turn on controller module power and try again.
  A motor cable malfunction could cause this problem. Turn off controller module power. Should you have a spare motor cable, try swapping motor cables. Turn on controller module power and try again.
Power is on, motor spindle fails to rotate or rotates slower than it should and motor makes a sound that fluctuates. A pump module or motor malfunction could cause this problem. Turn off controller module power. Remove pump module from motor. Turn on controller module power and try again. If motor runs without the pump, then clean the pump module.
  A bad motor cable connection could cause this problem. Turn off controller module power. Disconnect motor cable from motor and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways are aligned and that the connectors are locked into place. Turn on controller module power and try again.
  Low line Voltage Measure line voltage, correct if required.
  The Rate pushwheel is set to 000". Change the setting to 250".
If none of the above solves solves the problem, contact IVEK technical support for assistance.
Replenisher
Problem Probable Cause Possible Solution
No power, nothing works. AC power may be absent or inadequate. Unit not plugged in. Ensure AC power cord is plugged into a properly grounded three-prong outlet capable of supplying the voltage listed in the Title Page section of this manual.
  Fuse is blown. Unplug main power cord from outlet. Remove fuse from rear panel fuse holder. Test fuse. Install good fuse in rear panel fuse holder.
  AC Circuit Breaker is tripped. Check or reset breaker for AC power receptacle.
Power is on, motor spindle fails to rotate, and motor is silent. A bad motor cable connection could cause this problem. Turn off controller module power. Disconnect motor cable from motor and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways are aligned and that the connectors are locked into place. Turn on controller module power and try again.
  A motor malfunction could cause this problem. Turn off controller module power. Should you have a spare motor, try swapping motors. Turn on controller module power and try again.
  A motor cable malfunction could cause this problem. Turn off controller module power. Should you have a spare motor cable, try swapping motor cables. Turn on controller module power and try again.
  Improper or lack of proper Input Voltage Check to ensure the input voltage is between 0 and 50mv
Power is on, motor spindle fails to rotate or rotates slower than it should and motor makes a sound that fluctuates. A pump module or motor malfunction could cause this problem. Turn off controller module power. Remove pump module from motor. Turn on controller module power and try again. If motor runs without the pump, then clean the pump module.
  A bad motor cable connection could cause this problem. Turn off controller module power. Disconnect motor cable from motor and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways are aligned and that the connectors are locked into place. Turn on controller module power and try again.
  Low line Voltage Measure line voltage, correct if required.
  The Rate pushwheel is set to 000". Change the setting to 250".
If none of the above solves solves the problem, contact IVEK technical support for assistance.
Maintainer
Problem Probable Cause Possible Solution
No power, nothing works. AC power may be absent or inadequate. Unit not plugged in. Ensure AC power cord is plugged into a properly grounded three-prong outlet capable of supplying the voltage listed in the Title Page section of this manual.
  Fuse is blown. Unplug main power cord from outlet. Remove fuse from rear panel fuse holder. Test fuse. Install good fuse in rear panel fuse holder.
  AC Circuit Breaker is tripped. Check or reset breaker for AC power receptacle.
Power is on, motor spindle fails to rotate, and motor is silent. AC Circuit Breaker is tripped. Check or reset breaker for AC power receptacle.
  A bad motor cable connection could cause this problem. Turn off controller module power. Disconnect motor cable from motor and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways are aligned and that the connectors are locked into place. Turn on controller module power and try again.
  A motor malfunction could cause this problem. Turn off controller module power. Should you have a spare motor, try swapping motors. Turn on controller module power and try again.
  A motor cable malfunction could cause this problem. Turn off controller module power. Should you have a spare motor cable, try swapping motor cables. Turn on controller module power and try again.
  Improper current input could cause this problem, if using Auto Mode. Switch to Manual Mode and try again.
  Slope Multiplier Thumbwheel setting could cause this problem. Ensure the Slope Multiplier Thumbwheel is set to 010 or greater.
  Set Point is at process level. Re-adjust set point or toggle Manual switch or toggle Direct/Inverse switch.
Power is on, motor spindle fails to rotate or rotates slower than it should and motor makes a sound that fluctuates. A pump module or motor malfunction could cause this problem. Turn off controller module power. Remove pump module from motor. Turn on controller module power and try again. If motor runs without the pump, then clean the pump module.
  A bad motor cable connection could cause this problem. Turn off controller module power. Disconnect motor cable from motor and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways are aligned and that the connectors are locked into place. Turn on controller module power and try again.
  Low line Voltage Measure line voltage, correct if required.
If none of the above solves solves the problem, contact IVEK technical support for assistance.
Multispense 900
Problem Probable Cause Possible Solution
No power, nothing works. AC power may be absent or inadequate. Unit not plugged in. Ensure AC power cord is plugged into a properly grounded three-prong outlet capable of supplying the voltage listed in the Title Page section of this manual.
  Fuse is blown. Unplug main power cord from outlet. Remove fuse from rear panel fuse holder. Test fuse. Install good fuse in rear panel fuse holder.
  AC Circuit Breaker is tripped. Check or reset breaker for AC power receptacle.
Power is on, motor spindle fails to rotate, and motor is silent. AC Circuit Breaker is tripped. Check or reset breaker for AC power receptacle.
  A bad motor cable connection could cause this problem. Turn off controller module power. Disconnect motor cable from motor and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways are aligned and that the connectors are locked into place. Turn on controller module power and try again.
  A motor malfunction could cause this problem. Turn off controller module power. Should you have a spare motor, try swapping motors. Turn on controller module power and try again.
  A motor cable malfunction could cause this problem. Turn off controller module power. Should you have a spare motor cable, try swapping motor cables. Turn on controller module power and try again.
  A channel card is disabled Toggle Enable Switch to enable card.
  Input/Output cable bad Disconnect I/O cable, trigger system via serial serial interface using command b.
Power is on, motor spindle fails to rotate or rotates slower than it should and motor makes a sound that fluctuates. A pump module or motor malfunction could cause this problem. Turn off controller module power. Remove pump module from motor. Turn on controller module power and try again. If motor runs without the pump, then clean the pump module.
  Low line Voltage Measure line voltage, correct if required.
  Channel fuse is blown Unplug main power cord from outlet. Remove fuse from holder. Replace if bad.
  Controller circuit breaker tripped Reset circuit breaker on back of controller
Channel Fault light illuminated Controller circuit breaker tripped Reset circuit breaker on back of controller
NOTE: All faults must be cleared by using command c followed by command f to re-home motor.
  Blown fuse. Unplug main power cord from outlet. Remove fuse from holder. Replace if bad.
  Motor cable malfunction could cause this problem. Turn off controller module power. Disconnect motor cable from motor and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways arealigned and that the connectors are locked into place. Turn on controller module power and try again.
  A pump module or motor malfunction could cause this problem. Turn off controller module power. Remove pump module from motor. Turn on controller module power and try again. If motor runs without the pump, then clean the pump module.
  Channel card malfunction Please contact IVEK.
If none of the above solves the problem, contact IVEK technical support for assistance.
Multispense 900 w/Touchscreen
Problem Probable Cause Possible Solution
No power, nothing works. AC power may be absent or inadequate. Unit not plugged in. Ensure AC power cord is plugged into a properly grounded three-prong outlet capable of supplying the voltage listed in the Title Page section of this manual.
  Fuse is blown. Unplug main power cord from outlet. Remove fuse from rear panel fuse holder. Test fuse. Install good fuse in rear panel fuse holder.
  AC Circuit Breaker is tripped. Check or reset breaker for AC power receptacle.
Power is on, motor spindle fails to rotate, and motor is silent. AC Circuit Breaker is tripped. Check or reset breaker for AC power receptacle.
  A bad motor cable connection could cause this problem. Turn off controller module power. Disconnect motor cable from motor and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways are aligned and that the connectors are locked into place. Turn on controller module power and try again.
  A motor malfunction could cause this problem. Turn off controller module power. Should you have a spare motor, try swapping motors. Turn on controller module power and try again.
  A motor cable malfunction could cause this problem. Turn off controller module power. Should you have a spare motor cable, try swapping motor cables. Turn on controller module power and try again.
  A channel card is disabled Toggle Enable Switch to enable card.
  Input/Output cable bad Disconnect I/O cable, trigger system via Start Button on Touchscreen.
Power is on, motor spindle fails to rotate or rotates slower than it should and motor makes a sound that fluctuates. A pump module or motor malfunction could cause this problem. Turn off controller module power. Remove pump module from motor. Turn on controller module power and try again. If motor runs without the pump, then clean the pump module.
  A bad motor cable connection could cause this problem. Turn off controller module power. Disconnect motor cable from motor and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways are aligned and that the connectors are locked into place. Turn on controller module power and try again.
  Low line Voltage Measure line voltage, correct if required.
  Channel fuse is blown Unplug main power cord from outlet. Remove fuse from holder. Replace if bad
  Controller circuit breaker tripped Reset circuit breaker on back of controller
Channel Fault light illuminated Controller circuit breaker tripped Reset circuit breaker on back of controller
NOTE: All faults must be cleared by using command c followed by command f to re-home motor.
  Blown fuse. Unplug main power cord from outlet. Remove fuse from holder. Replace if bad.
  Motor cable malfunction could cause this problem. Turn off controller module power. Disconnect motor cable from motor and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways arealigned and that the connectors are locked into place. Turn on controller module power and try again.
  A pump module or motor malfunction could cause this problem. Turn off controller module power. Remove pump module from motor. Turn on controller module power and try again. If motor runs without the pump, then clean the pump module.
  Channel card malfunction Please contact IVEK.
Controller Module has power, touchscreen does not. Faulty Touchscreen. Turn Controller Module power off then back on.
  Blown fuse Unplug main power cord from outlet. Remove fuse from rear panel fuse holder. Test fuse. Install good fuse in rear panel fuse holder.
A communication error occurs on one or more channels. Faulty Touchscreen. Turn Controller Module power off then back on.
If none of the above solves solves the problem, contact IVEK technical support for assistance.
Multispense 2000
Problem Probable Cause Possible Solution
No power, nothing works. AC power may be absent or inadequate. Unit not plugged in. Ensure AC power cord is plugged into a properly grounded three-prong outlet capable of supplying the voltage listed in the Title Page section of this manual.
  Fuse is blown. Unplug main power cord from outlet. Remove fuse from rear panel fuse holder. Test fuse. Install good fuse in rear panel fuse holder.
  AC Circuit Breaker is tripped. Check or reset breaker for AC power receptacle.
Power is on, pump fails to rotate and actuator is silent. A bad actuator cable connection could cause this problem. Turn off controller module power. Disconnect actuator cable from actuator and from controller. Re-connect cable ensuring that the keyways are aligned and that the connectors are locked into place. Turn on controller module power and try again.
  An actuator malfunction could cause this problem. Turn off controller module power. Should you have a spare actuator, try swapping. Turn on controller module power and try again.
  An actuator cable malfunction could cause this problem. Turn off controller module power. Should you have a spare actuator cable, try swapping motor cables. Turn on controller module power and try again.
  A channel card is disabled Toggle Enable Switch to enable card.
  Input/Output cable bad Disconnect I/O cable, trigger system via serial serial interface using command b.
Power is on, motor spindle fails to rotate or rotates slower than it should and motor makes a sound that fluctuates. A pump module or actuator malfunction could cause this problem. Turn off controller module power. Remove pump module from actuator. Turn on controller module power and try again. If actuator runs without the pump, then clean the pump module.
  Low line Voltage Measure line voltage, correct if required.
  Channel fuse is blown Unplug main power cord from outlet. Remove fuse from holder. Replace if bad
  Controller circuit breaker tripped Reset circuit breaker on back of controller
Channel Fault light illuminated Controller circuit breaker tripped Reset circuit breaker on back of controller
NOTE: All faults must be cleared by using command c followed by command f to re-home motor.
  Blown fuse. Unplug main power cord from outlet. Remove fuse from holder. Replace if bad.
  Actuator cable malfunction could cause this problem. Turn off controller module power. Disconnect actuator cable from actuator and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways arealigned and that the connectors are locked into place. Turn on controller module power and try again.
  A pump module or actuator malfunction could cause this problem. Turn off controller module power. Remove pump module from actuator . Turn on controller module power and try again. If actuator runs without the pump, then clean the pump module.
  Channel card malfunction Please contact IVEK.
If none of the above solves solves the problem, contact IVEK technical support for assistance.
Multispense 2000 w/Touchscreen
Problem Probable Cause Possible Solution
No power, nothing works. AC power may be absent or inadequate. Unit not plugged in. Ensure AC power cord is plugged into a properly grounded three-prong outlet capable of supplying the voltage listed in the Title Page section of this manual.
  Fuse is blown. Unplug main power cord from outlet. Remove fuse from rear panel fuse holder. Test fuse. Install good fuse in rear panel fuse holder.
  AC Circuit Breaker is tripped. Check or reset breaker for AC power receptacle.
Power is on, pump fails to rotate and actuator is silent. A bad actuator cable connection could cause this problem. Turn off controller module power. Disconnect actuator cable from actuator and from controller. Re-connect cable ensuring that the keyways are aligned and that the connectors are locked into place. Turn on controller module power and try again.
  An actuator malfunction could cause this problem. Turn off controller module power. Should you have a spare actuator, try swapping. Turn on controller module power and try again.
  An actuator cable malfunction could cause this problem. Turn off controller module power. Should you have a spare actuator cable, try swapping motor cables. Turn on controller module power and try again.
  A channel card is disabled Toggle Enable Switch to enable card.
  Input/Output cable bad Disconnect I/O cable, trigger system via serial serial interface using command b.
Power is on, motor spindle fails to rotate or rotates slower than it should and motor makes a sound that fluctuates. A pump module or actuator malfunction could cause this problem. Turn off controller module power. Remove pump module from actuator. Turn on controller module power and try again. If actuator runs without the pump, then clean the pump module.
  Low line Voltage Measure line voltage, correct if required.
  Channel fuse is blown Unplug main power cord from outlet. Remove fuse from holder. Replace if bad
  Controller circuit breaker tripped Reset circuit breaker on back of controller
Channel Fault light illuminated Controller circuit breaker tripped Reset circuit breaker on back of controller
NOTE: All faults must be cleared by using command c followed by command f to re-home motor.
  Blown fuse. Unplug main power cord from outlet. Remove fuse from holder. Replace if bad.
  Actuator cable malfunction could cause this problem. Turn off controller module power. Disconnect actuator cable from actuator and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways arealigned and that the connectors are locked into place. Turn on controller module power and try again.
  A pump module or actuator malfunction could cause this problem. Turn off controller module power. Remove pump module from actuator . Turn on controller module power and try again. If actuator runs without the pump, then clean the pump module.
  Channel card malfunction Please contact IVEK.
Controller Module has power, touchscreen does not. Faulty Touchscreen. Turn Controller Module power off then back on.
  Blown fuse Unplug main power cord from outlet. Remove fuse from rear panel fuse holder. Test fuse. Install good fuse in rear panel fuse holder.
A communication error occurs on one or more channels. Faulty Touchscreen. Turn Controller Module power off then back on.
If none of the above solves solves the problem, contact IVEK technical support for assistance.
Digifeeder 2002
Problem Probable Cause Possible Solution
No power, nothing works. AC power may be absent or inadequate. Unit not plugged in. Ensure AC power cord is plugged into a properly grounded three-prong outlet capable of supplying the voltage listed in the Title Page section of this manual.
  Fuse is blown. Unplug main power cord from outlet. Remove fuse from rear panel fuse holder. Test fuse. Install good fuse in rear panel fuse holder.
  AC Circuit Breaker is tripped. Check or reset breaker for AC power receptacle.
Power is on, pump fails to rotate and actuator is silent. A bad actuator cable connection could cause this problem. Turn off controller module power. Disconnect actuator cable from actuator and from controller. Re-connect cable ensuring that the keyways are aligned and that the connectors are locked into place. Turn on controller module power and try again.
  An actuator malfunction could cause this problem. Turn off controller module power. Should you have a spare actuator, try swapping. Turn on controller module power and try again.
  An actuator cable malfunction could cause this problem. Turn off controller module power. Should you have a spare actuator cable, try swapping motor cables. Turn on controller module power and try again.
  A channel card is disabled Toggle Enable Switch to enable card.
  Input/Output cable bad Disconnect I/O cable, trigger system via serial serial interface using command b.
Power is on, motor spindle fails to rotate or rotates slower than it should and motor makes a sound that fluctuates. A pump module or actuator malfunction could cause this problem. Turn off controller module power. Remove pump module from actuator. Turn on controller module power and try again. If actuator runs without the pump, then clean the pump module.
  Low line Voltage Measure line voltage, correct if required.
  Channel fuse is blown Unplug main power cord from outlet. Remove fuse from holder. Replace if bad
  Controller circuit breaker tripped Reset circuit breaker on back of controller
Channel Fault light illuminated Controller circuit breaker tripped Reset circuit breaker on back of controller
NOTE: All faults must be cleared by using command c followed by command f to re-home motor.
  Blown fuse. Unplug main power cord from outlet. Remove fuse from holder. Replace if bad.
  Actuator cable malfunction could cause this problem. Turn off controller module power. Disconnect actuator cable from actuator and from controller. Re-connect motor cable to motor and to controller, ensuring that the keyways arealigned and that the connectors are locked into place. Turn on controller module power and try again.
  A pump module or actuator malfunction could cause this problem. Turn off controller module power. Remove pump module from actuator . Turn on controller module power and try again. If actuator runs without the pump, then clean the pump module.
  Channel card malfunction Please contact IVEK.
Continuous Meter Mode will not work. Continuous Meter Mode command, 99m5" not present. Enter 99m5" followed by carriage return via serial interface port.
  Trigger input not present Check Input/Output (I/O) cable and triggering device
If none of the above solves solves the problem, contact IVEK technical support for assistance.
Digispense 2000
In Process - please check back soon.
Dual End Heavy Duty
Problem Probable Cause Possible Solution
Power is on, Controller Module accepts trigger, motor spindle fails to rotate and motor makes a sound that fluctuates in tone.* This condition does not harm the system. Motor spindle binding. Turn off controller power. Remove Pump Modules from Motor/Base Module. Inspect and verify the Pump Module pistons are moving freely. Turn on Controller Module and try again. If the motor operates correctly, the Pump Module may need to be cleaned or serviced.
If none of the above solves solves the problem, contact IVEK technical support for assistance.
Power is on, Controller Module accepts a trigger (START indicator illuminates, STOP indicator does not), motor spindle fails to rotate, and motor is silent. A motor malfunction can cause this problem. Turn off Controller Module power. Check to ensure Motor/Base Module is properly connected to Controller Module. Turn on Controller Module and try again. If the motor operates incorrectly, servicing may be necessary to the motor or the controller. Return complete Controller, Motor/ Base and Pump Modules to IVEK Corporation for repair.
Controller Module power on and operational, but will not actuate Motor/Base Module. Controller cable Check connection of cable between Controller Module and Motor/Base Module. Inspect and replace faulty cable.
Motor turns 3 times, stalls and repeats. Sensor problem Contact IVEK technical support for assistance.
Thumb wheel does not operate smoothly. Dirt in gear tooth Clean.
Low volume noise during operation. Sensor End Shield vibrating. Tighten end shield.
Dual End Microspense AP
Problem Probable Cause Possible Solution
Power is on, Controller Module accepts trigger, motor spindle fails to rotate and motor makes a sound that fluctuates in tone.* This condition does not harm the system. Pump Module piston is binding. Turn off Controller Module power. Do not try to free the Pump Module by changing the displacement. (See Caution in section 5.2.2) Remove Pump Module from Motor/Base Module. Turn on Controller Module and try again. If the motor operates correctly, the Pump Module may need cleaning/servicing.**
If none of the above solves solves the problem, contact IVEK technical support for assistance.
Controller Module power on and operational, but will not actuate Motor/Base Module. Controller cable Turn off Controller Module power. Remove, inspect and reconnect cable between Controller Module and Motor/Base Module. Inspect for faulty cable.
Power is on, Controller Module accepts a trigger (START indicator illuminates, STOP indicator does not), motor spindle fails to rotate, and motor is silent. Improper motor cable connection or motor malfunction. Turn off Controller Module power. Remove, inspect and reconnect cable between Controller and Motor/Base Modules. Turn on Controller Module and try again. If the motor operates incorrectly, servicing may be necessary to the motor or the controller. Return complete Controller, Motor/Base and Pump Modules to IVEK Corporation for repair.
Motor turns 3 times, stalls and repeats. Sensor problem Contact IVEK technical support for assistance.
Displacement adjustment thumbscrew does not operate smoothly. Dirt on threads Clean.
Threads damaged Contact IVEK technical support for assistance.  
Pump Module mounting plate does not pivot. Lock washers installed and shoulder screw too tight or shoulder side plate damaged. Remove washers and loosen screw; if already loose, inspect side platefor damage, replace if necessary.
** If the Pump Module piston is seized, restricting its removal, refer to the instructions provided with the optional Pump Extractor Tool Kit - IVEK Part # 072087.
Linear Actuator
Problem Probable Cause Possible Solution
Controller Module power on and operational, but will not activate Actuator Module. I/O Cable Check connection of cable between Controller Module and Actuator Module. Inspect and repair faulty cable.
System is running but not pumping fluid. Damaged Coupling If piston not referenced to output,check coupling for damage.
  Loose fitting Tighten fitting
Rotary or Linear Sensor Fault Piston seized in cylinder Remove and soak.
Panel Mount Microspense AP
Problem Probable Cause Possible Solution
Power is on, Controller Module accepts trigger,rotate and motor makes a sound that fluctuates in tone. * This condition does not harm the system. Pump Module piston is binding. Turn off Controller Module power. ** Remove Pump Module from Motor Module. Do not try to free the Pump Module by changing the displacement. (See Caution in section 5.2.2) Turn on Controller Module and try again. If the motor operates correctly, the Pump Module may need to be cleaned or serviced.
Controller Module power on and operational, but will not actuate Motor Module. Controller cable Turn off Controller Module power. Remove, inspect and reconnect cable between Controller Module and Motor Module. Inspect for faulty cable.
Power is on, Controller Module accepts a trigger (START indicator illuminates, STOP indicator does not), motor spindle fails to rotate, and motor is silent. Improper motor cable connection or motor malfunction. Turn off Controller Module power. Remove, inspect and reconnect cable between Controller and Motor Modules. Turn on Controller Module and try again. If the motor operates incorrectly, servicing may be necessary to the motor or the controller. Return complete Controller, Motor/Base and Pump Modules to IVEK Corporation for repair.
Motor turns 3 times, stalls and repeats. Sensor problem Contact IVEK technical support for assistance.
Displacement adjustment thumbscrew does not operate smoothly. Dirt on threads Clean.
  Threads damaged Contact IVEK technical support for assistance.
Pump Module mounting plate does not pivot. Lock washers installed and shoulder screw too tight or shoulder side plate damaged. Remove washers and loosen screw; if already loose, inspect side platefor damage, replace if necessary.
** If the Pump Module piston is seized, restricting its removal, refer to the instructions provided with the optional Pump Extractor Tool Kit - IVEK Part # 072087.
Single End Heavy Duty
Problem Probable Cause Possible Solution
Power is on, Controller Module accepts trigger, motor spindle fails to rotate and motor makes a sound that fluctuates in tone.* This condition does not harm the system. Motor spindle binding. Turn off controller power. Remove Pump Modules from Motor/Base Module. Inspect and verify the Pump Module pistons are moving freely. Turn on Controller Module and try again. If the motor operates correctly, the Pump Module may need to be cleaned or serviced.
If none of the above solves solves the problem, contact IVEK technical support for assistance.
Power is on, Controller Module accepts a trigger (START indicator illuminates, STOP indicator does not), motor spindle fails to rotate, and motor is silent. A motor malfunction can cause this problem. Turn off Controller Module power. Check to ensure Motor/Base Module is properly connected to Controller Module. Turn on Controller Module and try again. If the motor operates incorrectly, servicing may be necessary to the motor or the controller. Return complete Controller, Motor/ Base and Pump Modules to IVEK Corporation for repair.
Controller Module power on and operational, but will not actuate Motor/Base Module. Controller cable Check connection of cable between Controller Module and Motor/Base Module. Inspect and replace faulty cable.
Motor turns 3 times, stalls and repeats. Sensor problem Contact IVEK technical support for assistance.
Thumb wheel does not operate smoothly. Dirt in gear tooth Clean.
Low volume noise during operation. Sensor End Shield vibrating. Tighten end shield.
Single End Microspense AP
Problem Probable Cause Possible Solution
Power is on, Controller Module accepts trigger, motor spindle fails to rotate and motor makes a sound that fluctuates in tone.* This condition does not harm the system. Pump Module piston is binding. Turn off Controller Module power. Do not try to free the Pump Module by changing the displacement. (See Caution in section 5.2.2) Remove Pump Module from Motor/Base Module. Turn on Controller Module and try again. If the motor operates correctly, the Pump Module may need cleaning/servicing.**
If none of the above solves solves the problem, contact IVEK technical support for assistance.
Controller Module power on and operational, but will not actuate Motor/Base Module. Controller cable Turn off Controller Module power. Remove, inspect and reconnect cable between Controller Module and Motor/Base Module. Inspect for faulty cable.
Power is on, Controller Module accepts a trigger (START indicator illuminates, STOP indicator does not), motor spindle fails to rotate, and motor is silent. Improper motor cable connection or motor malfunction. Turn off Controller Module power. Remove, inspect and reconnect cable between Controller and Motor/Base Modules. Turn on Controller Module and try again. If the motor operates incorrectly, servicing may be necessary to the motor or the controller. Return complete Controller, Motor/Base and Pump Modules to IVEK Corporation for repair.
Motor turns 3 times, stalls and repeats. Sensor problem Contact IVEK technical support for assistance.
Displacement adjustment thumbscrew does not operate smoothly. Dirt on threads Clean.
  Threads damaged Contact IVEK technical support for assistance.
Pump Module mounting plate does not pivot. Lock washers installed and shoulder screw too tight or shoulder side plate damaged. Remove washers and loosen screw; if already loose, inspect side platefor damage, replace if necessary.
** If the Pump Module piston is seized, restricting its removal, refer to the instructions provided with the optional Pump Extractor Tool Kit - IVEK Part # 072087.
Macro Linear
Problem Probable Cause Possible Solution
Air evident in discharge line. Loose tubing connection at intake fitting. Tighten fittings.
  Loose/Damaged intake port seals. Tighten/replace port seals.
  Loose/Damaged End Cap Seals or damaged intake fitting. Clean, inspect and replace if necessary.
  Cavitation. Increase inlet tubing size, reduce Pump Module speed or increase feed pressure.
Piston seizing Liquid polymerized or particulate materials entrapped between piston and cylinder. Disassemble Pump Module and clean all wetted surfaces.
Fluid leaks Improperly seated or worn end cap seal. Disassemble Pump Module and clean all wetted surfaces, inspect components and replace if necessary.
  Loose/damaged output port seal, output tubing, or damaged fitting. Inspect, tighten or replace if necessary.
Fluid not moving in tubing when priming dispensing or metering. Pump Module not properly oriented on Actuator Module. Make certain that port holes in Pump Module line up with flat on piston.
Micro Linear
Problem Probable Cause Possible Solution
Air evident in discharge line. Loose/Damaged Fitting Tighten/replace fittings.
  Loose/Damaged End Cap Seals Clean, inspect and replace if necessary.
  Cavitation Increase inlet tubing size or reduce Pump Module speed.
Piston seizing Particulate materials entrapped between piston and cylinder. Disassemble Pump Module and clean all wetted surfaces.
Fluid leaks Improper seated or worn end cap retainer, sight glass, end cap or O-ring. Disassemble Pump Module and clean all wetted surfaces, inspect components and replace if necessary.
  Loose/damaged fitting or tubing. Inspect and replace if necessary.
Fluid not moving in tubing when priming, dispensing or metering. Pump Module not properly oriented on Actuator Module. Make certain that port holes in Pump Module line up with flat on piston.
Fluid syphoning when Pump Module is inactive. Loose Seals Remove, inspect for scratches or damage,replace if necessary
  High input/output pressure differential Reduce input or output pressure
  Coupling position has moved causing port communication. Remove end cap, actuate piston forward, measure the space between the end of the piston and the end of the cylinder. If greater than 0.020, call IVEK Technical Support
  Tubing Adaptor fitting(s) are loose Tighten fittings
Micro Rotary
Problem Probable Cause Possible Solution
Air evident in discharge line. Loose/Damaged Ferrules. Tighten/replace ferrules.
  Loose or damaged intake tubing. Tighten/replace intake tubing.
  Loose/Damaged End Cap Seals. Clean, inspect and replace if necessary.
  Cavitation Increase feed pressure, inlet tubing size or reduce Pump Module speed.
Piston seizing Particulate materials entrapped between piston and cylinder or liquid has polymerized. Disassemble Pump Module and clean all wetted surfaces.
Fluid leaks Improperly seated or worn end cap retainer, sight glass, end cap or O-ring. Disassemble Pump Module and clean all wetted surfaces, inspect components and replace if necessary.
  Loose/damaged ferrule or tubing. Inspect and replace ferrule or tubing if necessary.
Split Case
Problem Probable Cause Possible Solution
Power is on, Controller Module accepts trigger, motor spindle rotates, but Pump Module does not move any fluid. Loose fittings or seals. Check port seals and front cap seal.
  Broken piston or loose piston cap. Remove and inspect piston/cylinder set.
Fluid is leaking from front of pump. Leaky seals. Inspect for scratches or grit (clean or replace if necessary.)
End cap will not tighten smoothly. Grit in threads. Clean end cap and split case.
Ceramic cylinder will not seat in split case. Misalignment Make sure the slot on the ceramic cylinder aligns with the cylinder locating pin. Make sure the cylinder locating pin is not damaged.
Piston does not rotate or rotates slowly. Piston seized Clean by soaking.
  Port fittings are too tight Loosen castellated sleeve and recheck piston.
If none of the above solves solves the problem, contact IVEK technical support for assistance.

Multiplex
Problem Probable Cause

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Possible Solution             
No power, nothing works. AC power may be absent or
inadequate. Unit not plugged
in.		 Ensure AC power cord is plugged into a properly
grounded three-prong outlet capable of supplying
the proper voltage.
  Fuse(s) is blown. Unplug main power cord from outlet. Remove
fuse(s) from rear panel Control Power fuse holder
and Power Entry Module. Test fuse conductivity.
Install good fuse(s) if required.
  Supply Breaker is tripped. Check or reset breaker at panel.
Controller Module power is on
and operational, but will no
activate Actuator Module.		 I/O cables, motor and control
A or B cables.

Check connection of cables between Controller
Module and Actuator Module. Inspect and repair
faulty cables. Verify connected properly.
  E-Stop active or no E-Stop
connected.		 Reset E-Stop switch and/or connect E-Stop cable.
  No air supply. Verify air supply is connected and is pressurized.
If none of the above solves the problem, check the Multiplex Actuator Module chapter or contact IVEK technical support for assistance.

 
    



IVEK Corporation 10 Fairbanks Rd. North Springfield, VT 05150 USA
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